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Sales and Return Authorization Policies
  (As of 12/27/1999)

Mentor Electronics accepts returns due to shipment errors, damaged or defective parts only. All orders are NC/NR(Non-cancelable/Non-returnable). All sales are final. All orders shipped will be insured by the specified freight carrier at the expense of the Buyer unless proof a current insurance binder is provided by the Buyer in writing. This binder must be approved in writing by an authorized Mentor Electronics representative.
Buyer may return to Seller(Mentor Electronics) any goods that are damaged or defective solely by obtaining a Return Material Authorization (RMA) from Seller within 30 days of receipt of the goods. The RMA must be in writing and include the signature of an authorized Mentor Electronics representative.

Buyer must return to Seller the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to the Seller. If Buyer does not request from Seller an RMA in writing within 30 days of receiving the goods to be returned, or requests an RMA for goods that are not damaged or defective, Seller may, at its sole discretion, refuse to issue an RMA for return of the goods or may require that Buyer pay to Seller a reasonable restocking fee as a condition of issuing to Buyer the RMA.

No returns are acceptable unless an RMA has been issued by an authorized Mentor Electronics repesentative.

Goods returned as damaged or defective are subject to testing by a qualified testing laboratory chosen by the Seller. Any testing costs will be paid by the Buyer in advance to Mentor Electronics before testing is conducted. Should the product fail testing, Mentor Electronics may, at its sole discretion, choose to compensate the Buyer for these services as long as all outstanding account balances have been paid by the Buyer to Mentor Electronics.
All short shipment notifications must be made within 3 business days after shipment receipt.

All RMA products are to be returned unused and in original packaging from Mentor Electronics, Inc. Any product that is not in the condition in which it was delivered to Buyer will be returned to the customer and the RMA will be considered "void".

Orders receiving an RMA must be received within 10 days of RMA approval.

RMA shipments are to be returned to Mentor Electronics FOB Destination. Unless otherwise specified by Mentor Electronics, all domestic RMA shipments are to be returned via UPS Ground using Buyer's account number. It is the responsibility of the Buyer to insure all RMA shipments at Buyer's expense. All international RMA shipments are to be returned via the best way as determined by an Mentor Electronics authorized representative. COD shipments will not be accepted.

After 10 business days any and all RMAs are considered "void" and will be refused and returned.
   
 
     
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Phone: (440) 951-1884 | Fax: (440) 951-0107 | Email: sales@mentorelectronics.com

 
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